This information applies to our B2B customized and wholesale orders. Product quality requirements and after-sales arrangements are subject to the terms agreed for each order.
Report a product issue
If you discover a problem upon receipt, during installation or during use, please contact sales@organizerbasket.com and provide:
- Your order reference and product model.
- The affected quantity and a description of the issue.
- Clear photographs or videos showing the problem.
- For possible transit damage, photographs of the outer packaging and packaging labels.
- For installation or use-related issues, details of the installation and conditions of use.
Review and assessment
We will review the information together with the agreed order specifications and work with you to establish the cause and responsibility. Additional photographs, videos, measurements or inspection may be needed to assess the issue.
Agreed resolution
Where an issue is confirmed to be our responsibility, we will agree an appropriate resolution with you based on the circumstances. This may include replacement parts, replacement products or a refund. The applicable quantities, amounts, shipping costs and implementation arrangements will be confirmed as part of the resolution.
Where transport, installation or use may have contributed to the issue, we will discuss the appropriate handling based on the findings and agreed order terms.
Before returning goods
Please do not return goods before a resolution and any return arrangements have been agreed with us.